FREQUENTLY ASKED QUESTIONS


HOW DO I PLACE AN ORDER?

To place an order please fill out and submit the order form on our Contact/Order Page. 

Alternatively, you can send us an email at hello@delleiciousbyelle.com

Please note, we do not accept phone inquiries


HOW MUCH NOTICE DO I NEED TO PROVIDE?

We recommend a minimum of 4 weeks notice for all custom orders. However, we cannot guarantee that this timeframe will secure you a spot. 

A deposit is required to book in your preferred date.


DO YOU HAVE A SHOPFRONT THAT I CAN VISIT?

Unfortunately, we currently do not have a shopfront.

However collection is available from West Ryde between 10am - 12pm on weekends. 

Please inquire within for weekday pickups.


DO YOU OFFER DELIVERY?

Yes, we currently offer delivery within a 35km radius from West Ryde. Fees vary depending on your drop off location.

Our delivery times are between 10am -2pm only.


DO YOU OFFER NUT, GLUTEN AND DAIRY-FREE OPTIONS?

We currently do not have the capacity to offer these options as all our products are prepared in a kitchen where nuts, wheat, dairy and eggs are handled and we cannot guarantee there will not be trace amounts of these ingredients due to the nature of production.


HOW SHOULD I STORE MY DESSERTS?

All Deluxe Desserts must remain refrigerated or in a temperature controlled environment at all times. These products are best consumed on the day.

All other products do not require refrigeration but must be kept in a cool dry place, away from sunlight. These products are best served at room temperature.


HOW SHOULD I TRANSPORT MY DESSERTS?

Keep the cake box on the floor of your car and ensure the air conditioning is turned on.
 

Keep the box level and flat, do not place any other items on top of the box.


WHAT DO YOU USE TO DECORATE YOUR DESSERTS?

We use edible flowers, edible printed images and handmade fondant toppers on our products. 

By request we can decorate our desserts with fresh (non-toxic) flowers, plastic figurines and worded cake toppers. These items are not edible and should be removed before consumption.

Our taller cakes are secured with plastic dowels and cake boards. Please remove these items before serving. 


WILL YOU CATER TO AN EVENT THAT HAS ANOTHER COMPANIES PRODUCTS PRESENT?

We can supply any event with our products but will not be liable for any incidents that may occur should you wish to purchase other edible items from another company, for the same event.


CAN YOU REPLICATE ANOTHER CAKE DESIGN THAT IS NOT YOUR OWN?

We can create a similar design but we strictly do not copy another artists work as we are a custom design based company.