TERMS & CONDITIONS


Order Confirmation

When your inquiry has been processed, a copy of your invoice will be emailed to the address provided. Please ensure that all details are correct and that you understand the Full Terms & Conditions. Please notify us immediately of any errors on your invoice. Failing to notify us of any errors may result in additional charges where alterations are necessary after your order has been completed.


Deposits

All orders over $150 require a 50% deposit to secure your order and date. The remaining balance is due 7 days prior to the collection date. This deposit is non refundable. (For corporate/bulk orders, a 30% deposit is required with the remaining balance due 14 days prior to the event date)

All orders under $150 will need to be paid in full, work will not commence on your order until payment is made.


Amendments

Any major changes to your order less than 5 days before the required date may incur a fee for reworking of design and/or loss of work already completed on the order.

All corporate/bulk orders cannot be amended 4 weeks prior to the event date.


Cancellations

Should you wish to cancel your order 14 days prior to your event date, your booking deposit will not be refunded.

We do not accept cancellations 5 days before your collection date and all transactions will not be refunded, however it can be used as credit towards a future order.


Allergies & Internal Supports

Please notify us of any allergies. Our products are made in an environment where nuts, wheat, dairy and eggs are handled, so we cannot guarantee there will not be trace amounts of these ingredients in our products due to the nature of production.

Our cakes are supported by clear or white plastic cake dowels and cake boards. Please ensure you remove them before consumption.


Damages

Delleicious by Elle cannot be held responsible for any damages or incidents that may occur once the items have left our premises or from our care.

Any issues or incidents need to be reported within 24hours of receiving your order. The products must not be consumed and will need to be returned to us in order to commence an investigation.


Mixed Suppliers

Delleicious by Elle cannot be held liable for any incidents that may occur if products are purchased from other suppliers and are used at the same event.


Product Images

All images taken prior to collection or delivery remain the property of Delleicious by Elle and cannot be used as your own.


Design

We strictly do not copy another artists exact design but will use any cake images provided as inspiration to create a similar product.